Privacy Policy

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This privacy policy sets out how Public Sewer Services Ltd uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We are totally committed to protecting the privacy of our site visitors and customers. Our team members are regular users of the internet and fully appreciate and respect the importance of online privacy. We do not disclose information about our customers to third parties.

Who We Are


Our website address is

Our addresses:

  • Rochford Head Office – The Old Boat Yard, Rochehall Way, Purdeys Industrial Estate, Rochford, Essex SS4 1JU
  • Stowmarket Office – Green Farm, Great Finborough, Stowmarket, Suffolk, IP14 3AR
  • South West Office – Bedford Unit 1, Drakewalls,Gunnislake, Cornwall, PL18 9EE

References to “the Company” “we”, “us”, “our” and “ours” in this privacy policy means Public Sewer Services Ltd.

The terms “you”, “your” and “yours” when used in this privacy policy mean any user of this website, prospective employees of Public Sewer Services Ltd, client, partner, vendor, supplier and other internal and external stakeholders.

Data Protection Statement

Any personal information provided will be treated in accordance with the GDPR and can only be used for the purposes stated when we collect the information.

In additions to the purposes, we state when we collect the information, it will also be processed in line with purposes identified on our Data Protection Registration held by the Information Commissioner’s Office and can be viewed using our registration reference.

Public Sewer Services Ltd 497795

It will only be shared within Public Sewer Services Ltd.

Under the Act, we have a legal duty to protect any information that we collect and we treat all the information you provide in confidence.  We take measures to safeguard your data and apply security standards and controls to prevent any unauthorised access to it.

For a guide to data protection visit the Information Commissioner’s website

Collection and Use of Personal Information

We will only collect personal information such as your name, address, telephone number, or email address when you voluntarily provide it submitted to use via the web site or by another means such as telephone or written correspondence.  This will be collected through an online form or when you contact us regarding any other matter.

Information collected here will be shared when necessary for invoicing purposes.   No other third parties, either on our behalf or for any other reason, will collect any personal information through this web site.

Anonymous Data Collected

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses, and which web browsers they use. This technology does not personally identify you – it simply enables us to compile statistics about our visitors and their use of our website. Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view.

Tracking Technologies


View Cookie Policy

This website uses a technology called ‘Cookies’.  A cookie is a token that a server gives to your browser when you access a website.  Cookies can store many types of data.  Cookies help provide additional functionality to the site or to help us analyse site usage more accurately. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our website may not function properly if your cookies are disabled. In all instances in which cookies are used on our site, the cookie will not collect personally identifiable information except with your explicit permission, by ticking the required box

Non-Personally Identifiable Information

The website collects and uses information to track the total number of visitors to our site, the number of visitors to each page of our site, the domain names of our visitors’ internet service provider, and other such technical information.  All this data is collected in aggregate form and does not in itself identify a specific individual.  No personally identifiable information is available in this process and referred to as ‘Non-Personally identifiable information’.  We use this data to better target our marketing efforts.


To comply with current legislation, we need to ask for your consent to set the performance cookies described above. When you arrive on our website, a banner appears asking for your consent to place performance cookies on your device. By continuing to use our website or by clicking ‘OK’, we assume that you consent to cookies being placed on your device. If you do not agree, please leave our website immediately. Once your consent has been provided, this message will not appear again when you revisit. If you, or another user of your computer, wish to withdraw your consent at any time, you can do so by altering your browser settings.

Disclosure of Information

All personally identified information gathered can be disclosed to judicial or other government agencies subject to warrants, subpoenas or other governmental orders.

In the event of a merger all data will be transferred to the new entity.  In the event of the company ceasing operations entirely, all personal data will be destroyed within 120 days subject to legal compliance from all government bodies such as Inland Revenue and PAYE.

Access to Your Information

If you want your information deleted, we will wherever possible unless it is a condition of using one of our services.  You may at any time request that the information we hold relating to you is deleted provided that there is no ongoing transaction in place.

We will respond to your request update, delete or access the information we hold, within 10 working days of receipt.  You may be asked for additional information to enable us to verify your details to enable us to correct any information or delete any information.


We take careful measures to prevent the loss, misuse, and alteration of your information.  We use Secure Sockets Layer (SSL) technology supporting 128-bit encryption when we collect information from you during the certification application process. The information collected is stored on a secure sever network, protected by firewalls and other security measures.

Third Party Links and Advertisement

Within the website there are links to several sites that we believe may offer useful information for the convenience of our visitors.  Our policies and procedures described here do not apply to any of those sites.  For further information about their policies and procedures we suggest you contact those sites directly for further information on their data collection and distribution policies.

Change of Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection through this website, we will notify you via email.  If at that time you want to change your mind as to whether or not we use your information in this different manner you will have the choice to remove you information.  In addition, if we make any material changes in our privacy practices that do not affect user’s information already collected through our site, we will post a prominent notice on our website notifying users of the change.


If you believe that we have breached this policy or any other applicable privacy or data protection laws or regulations, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance. You should address your complaint via email to Please include as much detail as you can about the personal data affected and the circumstances that you believe amount to a breach of this policy or applicable privacy or data protection law or regulations. We will undertake an internal investigation and may contact you if we need any further information relating to your complaint. We will generally attempt to provide a response within 30 days of receipt of your complaint. Our response will set out the results of the investigation, including whether we agree that Public Sewer Services Ltd has breached this privacy policy or applicable privacy or data protection laws or regulations.


You can contact Public Sewer Services Ltd regarding any matter via or contact us in writing at: The Old Boatyard, Rochehall Way, Purdey’s Industrial Estate, Rochford, Essex, SS41JU

Policy updated on 27th September 2021